Delivering Legendary Service

We are fixated on service excellence. Our recruiting, background investigation and selection process, training programming, account documentation, quality assurance process and operational performance metrics are created and driven based on exceeding our customers’ expectations. This level of detail has resulted in high customer and employee satisfaction and retention ratings

Unparalleled Level of Responsiveness

We learn about our customer’s business – its culture, needs, issues, nuances and philosophy and then integrate this into our business processes. We recruit and select only those candidates who reflect what’s important at our client’s sites and who embrace the values of our company and our client’s company. When there is a service issue, we immediately respond, hold people accountable, fix the problem and then determine its root cause so it doesn’t happen again. Our mission is to provide responsive and legendary service!

American Owned / Privately Held

SecurAmerica is proud to be an American-owned company that understands that there is nothing more important than this nation’s homeland defense. This characteristic has become more and more unique over the past decade as an increasing number of regional and national American security services companies have been acquired by large, foreign-owned and operated conglomerates who offer detached, arrogant and impersonal services to their customers. Our security solutions are based on the values, culture, national pride and work ethic that have made this country so great.

We are also very proud to be a privately-held business. This means our decisions can be made based on needs and best interests of our people and our customers as opposed to what impact these decisions will have to a stock analyst. Our business model was created based on today’s customer and employee needs NOT tomorrow’s stock price or end of quarter earnings assessment.

Value Add Services

One of SecurAmerica’s key market differentiators is providing a clear and measurable value proposition to our clients, which helps reduce client risk, provide greater return to each billing dollar and create and deliver programs and services that go beyond the traditional manned security officer provider.

Many providers claim to provide value-added services but either include the costs of these services in the bill rate or later indicate these services, in order to be provided, must be billed on a pass through basis. Our value-add capabilities are provided with no direct or indirect cost to the client and include:

• Building condition, safety, maintenance and janitorial inspections to identify:

  • Safety hazards

  • Engineering systems check and monitoring

  • Burned out lighting

  • Overgrown landscaping

  • Potential security risks

  • Equipment not operating properly

  • Office/common area cleanliness

  • Fire and life safety equipment not working properly

  • Fire extinguisher inspections

  • Anything that could have a negative image on the property’s overall look, safety and security

• Employee educational sessions which are facilitated by SecurAmerica’s local security experts addressing a wide range of topics that can be taught via a web-based seminar or an instructor-led class (such as a “Lunch and Learn” monthly or quarterly program):

  • Crime prevention

  • Workplace violence

  • Active shooter

  • Suspicious activity/persons/package reporting

  • Office creeper

  • Laptop theft prevention

  • Home safety

  • Holiday safety

  • Child safety (stranger danger, internet safety, bullying)

  • Vehicle safety

  • Identity theft

  • Fire prevention, including training on the use of fire extinguishers

  • Terrorism awareness and preparation

  • Earthquake/wild fire preparedness

  • Severe weather preparedness

  • CPR/First aid/AED (for employees and their families; materials would incur a cost but not instruction)

  • Safe driver training (for adults and teens)

  • Executive security training (travel, driving, home, abroad)

  • Other client-specified training or topics of interest

• Employee educational sessions which are facilitated by SecurAmerica’s local security experts addressing a wide range of topics that can be taught via a web-based seminar or an instructor-led class (such as a “Lunch and Learn” monthly or quarterly program)
• Facilitation of a security/safety orientation for new client employees and vendors.
• Coordination of site familiarization tours with local fire department and law enforcement.
• Development of a fire warden training program which includes working with the local fire department in validating a site’s fire evacuation plan and conducting training for fire wardens and employees.
• Management of security program components such as programming and issuance of access cards, coordination of system repairs/maintenance, conducting site physical vulnerability assessments and establishing close, working liaisons with local, state and federal law enforcement agencies.

We also have the capability to deliver a wide range of billable services over and above a site’s contract security needs including investigative, shuttle bus, locksmith, medical/chemical response, badge room and proprietary data collection services.