Giving Your Options Back
While our competitors offer inferior products and “one-size-fits-all” service, we seek to understand our customer’s business-related needs and create unique service solutions that reflect these requirements. Using our Client Culture Audit, for instance, we identify the key characteristics that reflect your unique culture and the specific security needs at your site(s). We then translate these into a customized recruiting profile and behavioral interview questions that ensure a match between your organization and our officers.This cultural match yields greater customer satisfaction, improves officer retention and loyalty, and strengthens your security program.
Trend #1 – Consolidation
America may be the land of opportunity, but companies searching for contract security services find their options limited today. In this era of security company consolidation, large European corporations have acquired many American-owned companies; as these American-owned companies have disappeared, so, too, has the American style of personal, customer-focused service for which they were known. Gone as well is that unique understanding of the American security market that only experienced American security professionals have. Impersonal service and “one-size-fits-all” solutions have become the norm, the only option.
Trend #2 – Public Ownership
In addition to the trend away from American ownership, the industry has also experienced a decline in the number of significant privately-held security companies. Today, shareholders, not customers, are the chief influence on security companies’ financial and service standards. Shareholder return and the bottom line have become the driving force in the industry, while customer service and employee training and retention have taken a back seat.
Trend #3 – Limited Options
As a contract security customer, the trends toward consolidation and public ownership truly limit your security options. In return for your security dollars, you receive inferior products, impersonal service, poorly trained officers, and high turnover. Your security program suffers, as does the safety of the people and properties you are charged to protect.
You deserve much more from your contract security provider, and SecurAmerica delivers. SecurAmerica was founded to give you back your options in the contract security market
Don’t settle for the impersonal service, “one-size-fits-all” products, and poorly trained officers offered by the contract security industry today. Instead, choose the personalized service, customized solutions, and well trained and motivated personnel that only SecurAmerica can offer. We can bring a new dimension to your security program, increase the safety of your facilities and, ultimately, create a feeling of greater security and satisfaction among your own employees and visitors.