Differentiators

SecurAmerica was founded in 2005 on the premise that all contract security companies operate the same way, hire from the same labor pool and deliver the same mediocre results to their customers.  The industry needed a real, viable option and we intended to provide it.  Our business model is based on the delivery of responsive, legendary service; the selection of bright, engaged service professionals who work for a company that really cares about them and, at the end of the day, the deployment of an operating model based on service excellence that really shows measurable value to our customer’s business and their stakeholders.

We are proud to be American-owned and operated and a privately held company.  This allows us to make the right decisions for our customers and employees that are based on their needs and not what a Wall Street analyst might think.  We are not dominated by global conglomerates that provide a “one size fits all” approach to the business and provide a wide range of creative value-added services that are specifically designed to enhance the brand of our customers.

Unparalleled Level of Responsiveness

We learn about our customer’s business – its culture, needs, issues, nuances and philosophy and then integrate this into our business processes. We recruit and select only those candidates who reflect what’s important at our client’s sites and who embrace the values of our company and our client’s company. When there is a service issue, we immediately respond, hold people accountable, fix the problem and then determine its root cause so it doesn’t happen again. Our mission is to provide responsive and legendary service!

Taking Care of Our People

People are our product. We don’t make computers, we don’t make water bottles, we don’t produce equipment or material – we provide people to our customers so that our people, in turn, will provide spirited and responsive legendary service.

When SecurAmerica was founded in 2005, we not only wanted to be a different company for our customers and the security industry, we also wanted to be a different company for our employees. That’s why SecurAmerica has focused a large amount of attention and resources in building a work culture that celebrates the performance of our officers and treats them with respect, dignity and professionalism. We treat our associates as valued customers and that is reflected in the Legendary Service they provide our clients every shift, every day.

SecurAmerica was founded on the principle that the security industry is flawed. Rather than a true focus on the security officers who comprise the industry, many contract security companies are more focused on making bottom line numbers, expanding their business no matter the type of business they enter, or hiring a “warm body” to fill a post. That’s why our industry has earned a reputation of service mediocrity, annual contract bidding, and dismal employee retention rates

Seamless Transition Process

Our commitment to provide responsive, legendary service begins prior to contract start-up.  SecurAmerica’s account-specific service parameters and quality standards are developed once a partnership agreement has been solidified.  During our transition period at a customer site, a customized service delivery plan is developed to include the following elements:

• Building profile, nuances, tenant cultures and key focus areas
• Employee selection criteria
• Special training requirements and on-site training curriculum
• Job responsibility/assessment
• Post assignment orders and account/emergency procedures
• Job Safety analysis
• Establishment of quality benchmarks, evaluative metrics and corrective action processes
• Written standards of performance and responsiveness targets (quality goals)
• Strategic and tactical security issues and plan development
• Technology Utilization Plan
• Determination of assessment and feedback methods
• Special client issues and requirements
• Qualitative and quantitative reports as defined by the customer
• Detailed transition plan and quality dashboard to track transition process, milestones and the voice of the customer

These initial Quality Standard Areas (QSA’s) are then integrated into all account processes for each building, site and property (selection, training, operations, support).  They are also used to create a set of measurable performance objectives for each level of personnel and for each post assignment that will be used in the performance review process.

SecurAmerica’s transition process is extremely methodical and includes meetings with each client and chief engineer to assess the service delivery method, current staff, training deficiencies, building/tenant nuances, unique security/safety/fire risks and overall feedback from the client on the state of the current program and the desired state of the security program once SecurAmerica assumes the services contract.  A detailed project plan is created for each client to include key activities, milestones, owners and due dates.   This plan is updated daily and weekly and provided to each client in a dashboard version focusing on key transitional activities and results.  We also create a customized and robust communication plan for the security staff and client so that both stakeholder groups are informed every step of the way as to our progress in transitioning the account.