SecurAmerica operates on a high touch, responsive and customized business platform – specifically for the Class A market – that creates measurable value for each property and its owners. We know that by our presence, actions and responsiveness, we have a significant impact on tenant satisfaction, retention and leasing. We know that we represent you, your owner/asset manager and your tenants’ companies. We are a building’s first impression and its first line of defense. We also know that we are an extension of your brand, tenant retention efforts and the value you want to provide existing tenants and prospective ones!
Our Class A Hi-rise security program is tailored to the unique needs of your property and the differentiators associated with your building and its tenant mix.
We specialize in the following services:
- Lobby ambassador
- Concierge and doorman services
- Foot and mobile patrols
- Dock master and service entrance access control
- Security command center monitoring
- Safety, security and property image inspections
- Fire warden program development and training
- And more!
For our Class A property clients, we carefully recruit, screen and select our personnel based on the role they will play in the building, their ability to work well in a high profile, signature office building and their ability to demonstrate the success factors that have been specifically developed for each position and shift. We only select candidates with an impeccable image and engaging demeanor.
Our Class A “culture match” process takes into account an officer’s personality, skill set, talents and interests and matches these with the unique requirements of the high rise Class A environment setting. Our recruiting sources include the customer service, hotel, concierge and other “non-traditional” fields.
SecurAmerica’s university style training programming is customized to the needs of each Class A property. Our learning pillars include how to deliver “legendary service” to tenants and visitors, how a security officer is an extension of the property manager, hi-rise fire and life safety concepts, Class A security risks, emergency preparedness/response and liability avoidance/risk management.
Our instructors are learning professionals who facilitate classroom teaching, interaction and testing in our state-of-the-art and fully staffed learning centers. Every officer assigned to a Class A property is “certified” as a Hi-rise/Class A security professional. This certification process includes the use of customized OJT checklists, an initial post test, weekly evaluations during an officer’s first 30 days and a final certification examination.