For our Class A property clients, we carefully recruit, screen and select our personnel based on the role they will play in the building, their ability to work well in a high profile, signature office building and their ability to demonstrate the success factors that have been specifically developed for each position and shift. We only select candidates with an impeccable image and engaging demeanor.
Our Class A “culture match” process takes into account an officer’s personality, skill set, talents and interests and matches these with the unique requirements of the high rise Class A environment setting. Our recruiting sources include the customer service, hotel, concierge and other “non-traditional” fields.
SecurAmerica’s university style training programming is customized to the needs of each Class A property. Our learning pillars include how to deliver “legendary service” to tenants and visitors, how a security officer is an extension of the property manager, hi-rise fire and life safety concepts, Class A security risks, emergency preparedness/response and liability avoidance/risk management.
Our instructors are learning professionals who facilitate classroom teaching, interaction and testing in our state-of-the-art and fully staffed learning centers. Every officer assigned to a Class A property is “certified” as a Hi-rise/Class A security professional. This certification process includes the use of customized OJT checklists, an initial post test, weekly evaluations during an officer’s first 30 days and a final certification examination.