For our residential customers, we carefully recruit, screen and select our personnel based on the role they will play in supporting a high-rise or gated community security program, their ability to work well in a highly visible and challenging position and their ability to successfully demonstrate factors that have been specifically developed for each position.
Our residential “culture match” process takes into account an officer’s personality, skill set, talents and interests and matches these with the unique requirements of both the HOA and residents we are serving. We select only those candidates with a proven track record in superior customer service and consistent enforcement of community rules and policies.
SecurAmerica’s university style training programming is customized to the needs of each community or building. Our learning pillars include how to deliver “legendary service” to residents and visitors, an in-depth understanding of the community in which the officer will work, fire and life safety concepts, common residential security threats, emergency preparedness/response and liability avoidance/risk management.
Our instructors are learning professionals who facilitate classroom teaching, interaction and testing in our state-of-the-art and fully staffed learning centers. Every officer assigned to a corporate client is “certified” as a Residential Security Professional (RSP). This certification process includes the use of customized OJT checklists, an initial post test, weekly evaluations during an officer’s first 30 days and a final certification examination.