Philosophy and Approach
SecurAmerica’s philosophy in developing and deploying the capabilities of our personnel at a client site is centered on learning not training. Training is a mechanical activity that fails to assess the results associated with it; learning is a dynamic process where information and skills are delivered to our people in a manner that maximizes the retention and application of this information and skills to real, on-the-job situations. Anyone can attend training, but how much the student has learned and can apply without error is the value-add associated with a learning-centered organization and ultimately reflected in the energetic service levels that our officers provide.
SecurAmerica’s approach to training is very different than our competitors. Rather than delivering generic training to new security officers who will be assigned to work at a variety of accounts in a wide range of vertical markets or requiring new officers to sit and watch an endless series of outdated videos, SecurAmerica has developed a very customized curriculum specifically created to address the needs, challenges and situations that are unique to the specific market and account where a new officer will be assigned.
We also believe in instructor-led courses that allow a high level of interaction among the students and instructors that provide a critical opportunity to assess the new officer’s potential abilities in the areas of communications, thinking and service excellence. That’s why every one of SecurAmerica’s branch offices is equipped with a state-of-the-art training facility that is staffed by a full-time professional training staff.
As a learning organization, SecurAmerica is committed to error-free and value-added performance at every service interaction and at every level of our organization. The measure of our success in maintaining industry-leading customer retention levels and consistently high customer satisfaction scores is rooted in our robust and multi-tiered training programming, which includes:
- Instructor-led pre-hire training academy
- Detailed, customized and comprehensive post orders
- Structured On-the-Job training process
- Initial post certification test
- Weekly performance reviews tied to post performance
- Final post certification examination
- Final post certification
- On-going/annual/in-service training
- SecurAmerica Interactive Learning System (“SAILS”)
- Certified Protection Professional (CPP) designation